Privacy Policy


1.1 Osborne House Community Nursery (OHCN) is committed to protecting and respecting your privacy.
1.2 This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how OHCN will treat it. By visiting you are accepting and consenting to the practices described in this policy.
1.3 For the purpose of the Data Protection Act 1998 (the Act), the data controller is OHCN.
1.4 This Privacy Policy was last updated on 08/12/2017.


2.1 OHCN may collect and process the following data about you:
(a) Information you give us. You may give us information about you by filling in forms on our website or by corresponding with us by phone, email or otherwise. The information you give to OHCN may include your name, address, email address and phone number and details regarding your child or children including pertinent medical information where applicable.
(b) Information we collect about you. With regard to each of your visits to the OHCN website, the website may automatically collect the following information:
(i) technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
(ii) information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the OHCN website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
(iii) Information we receive from other sources. OHCN are also working closely with third parties such as for example (but not limited to) Childcare certificate payment organisations) and may receive information about you from them.


3.1 The OHCN website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website. For detailed information on the cookies OHCN use and the purposes for which we use them see our Cookie Policy.


4.1 OHCN use information held about you in the following ways:
4.2 Information you give to us. OHCN will use this information:
(a) to carry out our obligations arising from any contracts entered between you and us and to provide you with the information, products and services that you request from us;
(b) to provide you information about goods or services OHCN feel may interest you such as professional photos or festive cards from third party providers.
(c) to notify you about changes to our service;
(d) to ensure that content from the OHCN website is presented in the most effective manner for you and for your computer.
4.3 Information OHCN collect about you. We will use this information:
(a) to administer the OHCN website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
(b) to improve the OHCN website to ensure that content is presented in the most effective manner for you and for your computer;
(c) to allow you to participate in interactive features of our service, when you choose to do so;
(d) as part of our efforts to keep the OHCN website safe and secure;


5.1 OHCN may share your information with selected third parties including:
(a) Business partners, suppliers and sub-contractors for the performance of any contract OHCN enter into with them or you.
(b) Analytics and search engine providers that assist us in the improvement and optimisation of the OHCN website.
5.2 OHCN may disclose your personal information to third parties if it is under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms of use ( or other agreements; or to protect the rights, property, or safety of OHCN, our customers, children or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


6.1 When individuals apply to work at OHCN, we will only use the information supplied to process their application and to monitor recruitment statistics. Where OHCN want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Disclosure and Barring Service, OHCN will not do so without informing them beforehand unless the disclosure is required by law.
6.2 Once a person has taken up employment with OHCN, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with OHCN has ended, we will retain the file in accordance with the requirements of our retention schedule and then erase it.
6.3 OHCN may at times have to consider the release of information in line with our obligations of the Freedom of Information Act 2000. OHCN would release no personal information in line with the exemption under the Act.


(a) The data that OHCN collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing or processing. OHCN will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
(b) All information you provide to OHCN is stored on secured hard drives.
(c) Unfortunately, the transmission of information via the internet is not completely secure. Although OHCN will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the website; any transmission is at your own risk.


8.1 You have the right to ask us not to process your personal data for stated purposes. OHCN will usually inform you (before collecting your data) if we intend to use your data for any such purposes not outlined in this policy or if OHCN intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing at any time by contacting us at [email protected]
8.2 The OHCN website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that OHCN do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


9.1 The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.


10.1 When OHCN receive a FOI from an individual or organisation, we will use the information provided by the requestor to handle the FOI and may use the information to make up a file containing the details of the request. The file would normally contain the identity of the person making the request and any other individual involved.
10.2 OHCN will only use the personal information collected to process the request.


11.1 Any changes OHCN may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.